Delivery & Returns

Delivery Information

 

• Within the UAE:

• Delivery is AED 8 for all orders.

• Spend over AED 150, and we’ll cover (no pun intended 😉 ) the delivery. 

 

• International Delivery:

• Delivery is $30 for all international orders.

• Free delivery for international orders over $150.

Heads up! International orders may be subject to customs duties and taxes. These charges vary depending on your country and are not covered by Talaa. It’s up to you to settle those fees.

We’d love to help, but as a small business, it’s a bit too costly for us to cover right now. One day, when we’re big enough, we aim to take care of those fees for you!

 

Returns Policy

Because of the nature of our products (hey, hygiene first!), we don’t accept returns. But, if you received the wrong color, size, or something’s faulty, we’ve got you!

 

Please follow these steps if your product is faulty or incorrect:

1. Email us at info@talaacovers.com within 24-48 hours of receiving your order.

2. Include your order number and clear pictures of the product.

 

Once we inspect the issue, we will notify you if your request is approved or disapproved.

 

If your return is approved:

• We will send you a return shipping label via email.

• You’ll have 10 days to ship the product, and it must be scanned by the carrier within this window.

• Once we receive and inspect the return, we will process your refund to your original payment method.

• Refunds take 7-15 working days to appear in your account.

 

International Returns

The same applies as above.

 

Refused Packages & Wrong Addresses

Uh-oh! If your package is refused by the recipient, or if the shipping address provided was incorrect and the package is returned to us, here's what happens:

• You will be refunded for the order excluding the original shipping fees.

• Want it re-shipped? No problem! We’ll need to process the order again, and additional shipping fees will apply.

 

Refused Payments

If customs duties or taxes are refused and the package is returned to us, we will not be able to refund the original shipping fees.